General FAQs

You are allowed to earn up to 12 CEUs per 24-hour period. Most state, local and national licensing entities will accept a maximum of 12 credits hours per day, however some counties in California are only accepting 8 CEUs per day. It is your responsibility to determine how many hours you are actually allowed.

For your protection, our system is designed to prevent you from earning more than the allowed 12 CEUs per day.

Keep in mind that each licensing entity has its own rules and regulations and the CEU limitation will vary from entity to entity.

In order to change your name, please email your documentation to support@ems-ce.com showing the change from-to. The following are the only documents we accept for name changes:

  • A Marriage License
  • Divorce Decree
  • Court ordered name change

All of the following conditions below must be met to request a refund:

  1. A completed refund request form must be received within 7 days of original purchase.
  2. Certificates must not have been issued.
  3. Live courses must not have been accessed or attended for any duration.
  4. F3 Self-Paced On-Demand course(s) must not have been accessed for any duration.

You are not eligible for a refund if any of the above have occurred.

If your account does not qualify for a refund, please do not submit a refund request, as it will not be processed. Refund processing may take up to 14 business days.

As agreed to on our site, all refunds are subject to an administrative refund fee of 10% regardless of reason. Convenience fees are NOT refundable.

If you qualify for a refund, please visit the following link:

https://www.ems-ce.com/refund-request/

What you are looking at is the course library, which may change, as courses are revised or deleted.

For example, from the time you passed a certain course until today, that course may have been revised and issued a new course ID number.

The area that you should be looking at is your history, as it will not change once you have completed a course.

In order for the history page or progress monitor to display correctly please verify you have the date range set correctly. The history page and progress monitor will not display any courses taken outside of the date range you have set.

After setting the correct dates, you will need to enter the correct amount of CEUs in each category that you wish to track.

The final step is to save your information by selecting “Save Settings” near the bottom of the page.

Fraud prevention requires that your credit card billing address match your address and your zip code. If your card is declined, call your credit card company to verify your information. If you enter an incorrect address or zip code, many banks will approve the transaction, and the transaction will show as pending on your end.  However, our system will decline the transaction and your bank will remove the pending transaction.

You may download our W-9 Document here.

To avoid our emails getting blocked by department or company firewalls, we strongly encourage you to only use your personal email address. Firewalls in department, company, and employer email addresses may potentially block essential communication and password reset requests.

Onboarding FAQs

The unlimited program allows you unlimited access to the program for your subscription period. You may obtain up to 12 CEUs per 24 hour period.

Most licensing authorities accept up to 12 hours CEUs per 24 hour period, however some counties in California are only accepting 8 CEUs per day. It is your responsibility to determine how many hours you are actually allowed.

Unlimited immediate 24/7 access to our the general Fire and EMS Self-Paced On-Demand F3 course library including mobile access. Printable and downloadable lectures or download and listen in podcast format. Complete access to entire CEU history, receive certificates immediatly after successfully passing each course and our “Top-Shelf” Member Support.

All subscriptions other than the 2 Year Unlimited Program allow you access for up to 1 year OR until you have completed all the topics in the specific library.

If you have purchased a 1 Year 24 CEU Program your account will expire when you receive 24 CEU credits OR at the end of 1 year, whichever situation comes first.

CE Solutions offer F3 Distributive On-Demand and F5 Virtual Instructor Led Training (VILT).

F3: Online Distributive On-Demand Continuing Education
This is the most common type of CE you’ll find on the Internet. These are individual courses that are accessible via websites, like CE Solutions, that provide CE hours after you’ve successfully passed an exam at the conclusion of the course. These courses can be written, audio, or video.

F5: Virtual Instructor-Led Training (VILT) Continuing Education
VILT continuing education courses are held on the Internet in a webinar-style environment. You are attending a course in real-time with an instructor at a scheduled time. Courses contain interactive polling questions which must be answered to show your proof of attendance. There is a chat feature as well to interact with other attendees and ask questions throughout the class, share stories, and elaborate on learning objectives.

F1 indicates a one-time, live event such as an annual conference.
F2 indicates a live event offered multiple times such as an ACLS course.
F3 indicates a distributed On-Demand learning activity such as a course offered online or via video.
F5 indicates Virtual Instructor Led Training (VILT).

Each CE course varies in the amount of credit awarded and is equal to clock time. For example,  two CE’s equals two hours clock time.  All CE courses utilize a timer to ensure the student is spending the allotted time before receiving credit.

Failing to participate fully in the course is not only doing a disservice to you, but it could also be harming those who depend upon you.

All of the following conditions below must be met to request a refund:

  1. A completed refund request form must be received within 7 days of original purchase.
  2. Certificates must not have been issued.
  3. Live courses must not have been accessed or attended for any duration.
  4. F3 Self-Paced On-Demand course(s) must not have been accessed for any duration.

You are not eligible for a refund if any of the above have occurred.

If your account does not qualify for a refund, please do not submit a refund request, as it will not be processed. Refund processing may take up to 14 business days.

As agreed to on our site, all refunds are subject to an administrative refund fee of 10% regardless of reason. Convenience fees are NOT refundable.

If you qualify for a refund, please visit the following link:

https://www.ems-ce.com/refund-request/

Fraud prevention requires that your credit card billing address match your address as well as your zip code. If your card is declined, call your credit card company to verify your information.

In order to change your name, please email your documentation to support@ems-ce.com showing the change from-to. The following are the only documents we accept for name changes:

  • A Marriage License
  • Divorce Decree
  • Court ordered name change

Categories are often interchangeable. For example, you might find additional cardiovascular topics under another category such as respiratory or medical.

NREMT FAQs

Absolutely! CE Solutions is an NREMT accepted CE provider and has been since 1998. The NREMT accepts continuing education that is State or CAPCE approved. CE Solutions is State approved and accredited by multiple State EMS Divisions including:

  1. Texas Department of State Health Services CE Provider #101129
  2. The California Emergency Medical Services Authority CE Provider #94-4601.
  3. Texas Commission on Fire Protection

Yes, Please choose one of the following programs:

Our NREMT Recertification Program.

  • Our NREMT program consists of On-Demand Pre-Recorded F3 Video courses and Text Based courses that can be taken completely at your own pace with no scheduled live courses.

Our NREMT Recertification Program meets the NREMT CE hour recertification requirements for the National, State/Local and Individual Components.

Choose an NREMT Recertification Program according to your level for your NREMT recertification.

The NREMT accepts continuing education that has received official approval through a State EMS office. Continuing education topics may include subject matter contained within the National Scope of Practice as well as other subject matter specifically related to the emergency medical care of patients. Continuing education may be obtained through a variety of delivery methods including didactic sessions, practical drills, workshops, EMS conferences, and distributive education.

CE Solutions offers F3 Distributive On-Demand and F5 Live Virtual Instructor Led Training (VILT).

F1: One time live event, such as a Conference.

F2: Live event taught multiple times, such as in-person instruction (ACLS, or a CE class).

F3: Distributed On-Demand education, a method of instruction that relies primarily on indirect communication between students and teachers, including internet or other electronic-based delivery, teleconferencing, or correspondence.

F5: (VILT) Virtual Instructor Led Training.

No, The NREMT accepts official state approved continuing education. CE Solutions is approved by multiple state EMS offices.

Yes, you may report the same CEUs you receive to multiple agencies like a state EMS and the NREMT.

NREMT EMR Late Renewal

If the renewal application was not submitted prior to the September 30 deadline, the EMR may pay the reinstatement fee and submit the application between October 1 and October 31 of their current expiration year.  However, all continuing education requirements must have been satisfied prior to September 30 of the current expiration year.

NREMT EMT Late Renewal

If the renewal application was not submitted prior to the March 31 deadline, the EMT may pay a $50 late application fee and submit the application until April 30. However, all continuing education requirement must have been satisfied prior to March 31.

NREMT AEMT Late Renewal

If the renewal application was not submitted prior to the March 31 deadline, the AEMT may pay a $50 late application fee and submit the application until April 30. However, all continuing education requirement must have been satisfied prior to March 31.

NREMT Paramedic Late Renewal

If the renewal application was not submitted prior to the March 31 deadline, the Paramedic may pay a $50 late application fee and submit the application until April 30. However, all continuing education requirement must have been satisfied prior to March 31.

No, courses can be taken in any order.

No, The NREMT does not allow us to submit them directly. You can upload your CEUs to the NREMT by logging into your NREMT account.

Please follow the instructions at https://www.nremt.org/rwd/public/document/recertification

If you have difficulty please contact the NREMT at: 614-888-4484

Other ways to contact the NREMT: https://www.nremt.org/rwd/public/dashboard/contact

Most, if not all of your NREMT recertification questions can be found at the NREMT website.

State Specific FAQs

CE Solutions is classified as “Instructor Based” by the California EMS Authority.

California accepts CE Solutions’ continuing education program and CE Solutions is a California CE Provider #94-4601. You may obtain your continuing education and recertify using CE Solutions.

CE Solutions provides access to an instructor for California members 24/7 via email, telephone, instant messenger and fax to answer questions, provide clarification, provide feedback, address concerns, etc and for California, is classified as instructor based continuing education.

For the National Registry CE Solutions Self-Paced On-Demand is categorized as F3 Distributive Education and CE Solutions Virtual Instructor Led Training (VILT) is categorized as F5.

As of July 1, 2019, All California EMTs are required to complete a one-time mandatory training for Epinephrine Auto Injector, Naloxone, and Glucometer Usage.  A Completion Certificate for this training must be sent in with the re-cert application. CE Solutions offers an Epinephrine Auto Injector, Naloxone, and Glucometer Usage course which can be purchased as a stand alone course for $35.

California does not have any other specific topics, however you should utilize continuing education that is specific to your certification. For example, if you are renewing your EMS certification, you should use EMS CE only. Do not attempt to use Fire, Hazmat or Risk Management CE to renew your EMS certification.

California accepts CE Solutions’ continuing education program and CE Solutions is a California CE Provider #94-4601. You may obtain your continuing education and recertify using CE Solutions.

Some counties in California are only accepting 8 CEUs per day. It is your responsibility to determine how many hours you are actually allowed.

You can view the Texas DSHS minimum content areas required for recertification by clicking on this Texas CEU Requirements link.

You can use any EMS topic as an elective. For example, if you are required to obtain 12 CEUs of trauma, any CEUs above and beyond the 12 CEUs of trauma you earn will be counted as electives. Please choose any EMS topic from any EMS category to earn additional EMS elective CEUs.

What you are looking at is the course library, which may change, as courses are revised or deleted.

For example, from the time you passed a certain course until today, that course may have been revised and issued a new course ID number.

The area that you should be looking at is your history, as it will not change once you have completed a course.

Certification and Testing FAQs

Most states require that you submit an application for renewal and require your signature certifying that you do in fact have proof of CE documentation.

You will receive your certificates immediately via your online history file. The certificates are stored online so you will have access to printing a copy anytime.

Every certificate you receive is stored in your history file and may be accessed by clicking on the “Reports” menu item and then selecting “History”.

Generate a report dependent on your date range or filters and then click on the View/Print link to display a print ready copy of your certificate. All you need to do then is print the page as you would print any other webpage.

For multiple certificates or an all time report, filter the certificates you wish to include and click Print all selected.  Choose to print or save as a PDF.

In order for the history page to display correctly, please verify you have the date range set correctly. The history page will not display any courses taken outside of the date range you have set.

You can review the material and re-take the exam after a 1 hour waiting period.

You may stop and leave the program at anytime. Your score for the exam will not be logged until you click on the grade exam button.

You may retake any CEU module after 12 months of successfully passing the module. Your course library will automatically update the date passed when you successfully retake the module. You should only use a CEU module once per recertification cycle.

The exam clock is based on a true 24 hour rotation cycle. For example, If you took 12 CEUs yesterday and the first CEU you earned was at 5PM, you must wait until 5PM today to take the next exam.

Think of it as a “24-hour Merry-Go-Round” with only 12 seats. Every time a CEU is earned, a seat is occupied for 24 hours by that CEU.

After being on the amusement ride for 24 hours the CEU must leave and therefore a seat becomes available for the next exam.

Yes, Most states require participants to spend a minimum amount of time on each CE course before being allowed to receive credit. To comply with this requirement, we (and all other online CE providers) are required to place timers on each course. We realize that some students may read faster than the timer will permit you to advance, but regulations prohibit us from changing this function.

Failing to participate fully in the course is not only doing a disservice to you, but it could also be harming those who depend upon you.

Exams for the live courses are available 30 minutes after the end of each course and the exams for the distributive education are ready immediately after spending the required time on the course content.

You have up to 21 days to pass the live or self-paced on-demand exam. After 21 days, you must re-attend the course in order to take the exam.

Most states require participants to spend a minimum amount of time on each CE course before being allowed to receive credit. To comply with this requirement, we (and all other online CE providers) are required to place attendance timers on each course. We realize that some students may read faster than the timer will permit you to advance, but regulations prohibit us from changing this function.

The course timer counts down when the course page is open and in focus. The timer will pause if you navigate away from the course page and will resume when you return to the course page. The timer only works when a single course open. The timer will pause if your phone or computer goes into standby or sleep mode.

CIRCUMSTANCES THAT MAY CAUSE THE TIMER TO PAUSE:
  1. More than one course/browser open. For the timer to count down, you must be on the course page the entire required time. You must have only one course open at a time. If you open more than one, the timer stops for both.

  2. Inactivity-the page cannot sit idle or go into sleep mode. If listening to the podcast, your screen must remain active. If on a cell phone, your device cannot go into sleep mode. All of these instances will cause the timer to pause.

  3. Not answering the “are you still there” questions.

  4. Loss of internet connectivity.

SUGGESTIONS TO TRY:
  1. Open a single course and keep that tab in focus.

  2. Make sure cookies are enabled.

  3. Try a different browser or device. We suggest Chrome.

If you still have difficulty, please send us a message through your student area. When writing to us, please tell us specifically what course you are attempting, what device you are using, what browser, and if you are using the podcast so we can try to recreate your issue.

Keep in mind that we will attempt to duplicate your issue, but if the issue is not on our end, we cannot troubleshoot your personal device.

Summary

The timer will pause if you navigate away from the course page and will resume when you return to the course page.

Texas Jurisprudence FAQs

An EMS jurisprudence examination is a CE course covering information about Texas EMS Laws and Rules. The EMS jurisprudence examination is offered by CE Solutions at a cost of $25.00 for 1 year access.

No, beginning September 1, 2017, ALL Texas EMS providers are required to take the Jurisprudence Exam before applying for recertification.

The Texas DSHS requires all certified or licensed personnel of any level to take a Jurisprudence Exam prior to each recertification period.

Yes, you may CLICK HERE to register for only the Texas EMS Jurisprudence Course

Fire CE FAQs

Texas:

You must complete a minimum of 20 hours of fire level 1 or level 2 continuing education or a combination of the two levels to renew your TCFP certification. All Texas Certified Fire Fighters are required to complete a two hour review of the current year’s TCFP injury report.

Additionally:

  • If you have a Wildland certificate, you must complete four hours of wildland-specific CE. The four hours can be counted toward your minimum 20-hour requirement.
  • If you have a Hazmat Technician certificate, you must complete an additional eight hours of Hazmat Technician Level CE, for a total of 28 hours.
  • https://www.tcfp.texas.gov/support/faq-renewals

Ohio:

54 CE hours – Continuing education training shall be related to the fire service and approved by the applicant’s fire chief or program director of a chartered program. https://www.ems.ohio.gov/links/ems_CErequirementsFire.pdf

The TCFP requires completion of the current year TCFP Annual Injury Report  course.  TCFP releases this report every August, and it must be completed before your October 31 expiration date.  The course is updated every August or when the TCFP releases the report.

As of September 1, 2022, All Texas Certified Fire Fighters are required to complete new mandatory training. The continuing education requirement for renewal shall consist of a minimum of 18 hours of training to be conducted during the certification period. Of the 18 hours, two hours shall be a review of the most recent TCFP injury report, with a focus on the top three leading causes of injuries during the reporting period.

Anyone holding a Hazardous Materials Technician certification must obtain eight hours of technician-level CE each year in addition to the 20 hours of CE requirement.

If you are audited, you must provide documentation of a minimum 20 hours of CE. These hours may be completed in either level 1 or 2 training, or a combination of the two types.

There are two types of continuing education. Individual certificate holders can document either “Level 1,” “Level 2” or a combination of the two.

  • “Level 1” is training that repeats course material from the basic curriculum in which you hold your certification. The commission only allow four hours of “Level 1” training in any one subject, so you would have to document a minimum of five subjects. (Fire departments that provide this kind of training can issue you a Form TCFP-010, Continuing Education Documentation Form or a “certificate of completion” to help you document your hours.) Copies of “certificates of completion” from websites or certified training facilities are also acceptable. The “certificate of completion” must have the name and signature of the commission-certified instructor who taught the class. Keep your documentation! You will NOT submit your documentation when you renew, but the commission may ask you to provide the documentation at any time.

    Please refer to the appropriate chapter of the Certification Curriculum Manual to find the list of Level 1 subjects for the certification(s) you hold.

  • “Level 2” is training to develop new skills. Examples of “Level 2” training are National Fire Academy (NFA) courses, fire service-related seminars, or college courses in fire science. Keep copies of any “certificates of completion” you receive from these courses to document your “Level 2” training. (Copies of official college transcripts are acceptable documentation of college courses in fire science.)

Paid Renewal

If you are employed by a commission regulated entity, your employer is responsible for your renewal. Your department will keep your continuing education records and pay your renewal fees.

Individual Renewal

If you are not employed by a regulated entity, you are responsible for documenting your CE and paying your renewal fees. Do NOT send the TCFP your CE records. Keep your CE documentation on file and be prepared to submit it to TCFP when you are audited via e-mail during the year (up to three years following renewal).

If your certificate has been expired for less than one year, you can renew it by logging into FIDO and paying any applicable fees. Remember to keep your CE documentation, as it may be subject to a commission audit.

How long do I have until I cannot renew my certification?

If your certificate remains expired for one year or longer, you will have to re-test before you can re-apply for certification. Please contact the commission’s testing section at (512) 936-3811 for more information on retesting.

If you were “called up” or “activated to military service” during the renewal period, you can renew your certificate even if it has been expired for more than one year. We will require you to submit a copy of your activation orders along with one renewal fee. Please contact the certification section at (512) 936-3828 for assistance.

A minimum of twenty hours of continuing education in addition to the continuing education requirements in §441.5 (relating to Requirements) will be required for personnel certified as head of a fire department and who are appointed as head of a department.

The twenty hours of Head of Department continuing education shall include:

  1. Ten hours in emergency operations subjects; and
  2. Ten hours in fire administration subjects. These subjects may include emergency management, leadership, budget and finance, labor relations, human resources and personnel management, collective bargaining, conflict resolution, organizational and strategic planning, community relations and public education, intergovernmental relations, and personnel health, safety and wellness.

Department Administrative FAQs

You, as the administrator can access all functions under the Main Menu 24/7, 365 days a year. Simply log into your administrative area and see all the options under the Main Menu.

To order new credits, renew members, and purchase specialty courses go to Purchase.

You may invite a member if you have credits available.  Go to the Members menu item to invite a member.

Go to the Main Menu in your administrative account and choose Members then Member Terminations.  All the instructions and information is provided there.

State Resource Center

NREMT Resource Center

VILT Sample Classroom Access

The sample classroom checks that your computer is ready to access the classroom before the class begins. To enter the sample classroom, you must have the Adobe Connect application installed. If the application is not installed, the sample classroom page will prompt you to install Adobe Connect Application.

Once the classroom loads successfully your system is ready for future classroom access from this computer. If you experience difficulty use the VILT pre-meeting diagnostic test below.

VILT Pre-Class Diagnostic Test

This diagnostic test ensures that your computer and network connections are verified to provide you with the best possible Adobe Connect classroom experience. The diagnostic test checks for connectivity to Adobe, your operating system, browser and bandwidth availability.

If all the tests are successful, you are ready to log in to your class. However, if you continue to experience problems, refer to troubleshooting tips. If you require technical support, please call Adobe at 800-422-3623.