General FAQs

Who is CE Solutions accredited by?

  1. Texas Department of Health CE Provider #101129
  2. California CE Provider #94-4601
  3. Texas Commission on Fire Protection

Does my state accept CE Solutions?

CE Solutions is accepted by most states and by the NREMT. Please go to our Where we are Accepted page for a complete list.

Does the National Registry (NREMT) accept CE Solutions?

Yes. The NREMT accepts continuing education that has received official approval through a state EMS office OR through CECBEMS/CAPCE. CE Solutions is accredited and approved by multiple state EMS offices.

What is the difference between F3 and F5 continuing education?

F3: Online Distributive Continuing Education
This is the most common type of CE you’ll find on the Internet. These are individual courses that are accessible via websites, like CE Solutions, that provide CE hours after you’ve successfully passed an exam at the conclusion of the course. These courses can be written, audio, or video.

F5: Virtual Instructor-Led Training (VILT) Continuing Education
VILT continuing education courses are held on the Internet in a webinar-style environment. You are attending a course in real-time with an instructor at a scheduled time. Courses contain interactive polling questions which must be answered to show your proof of attendance. There is a chat feature as well to interact with other attendees and ask questions throughout the class, share stories, and elaborate on learning objectives.

What classification of CEUs does CE Solutions offer?

CE Solutions offer F3 Distributive and F5 Virtual Instructor Led Training (VILT).

F1 indicates a one-time, live event such as an annual conference.
F2 indicates a live event offered multiple times such as an ACLS course.
F3 indicates a distributed learning activity such as a course offered online or via video.
F5 indicates Virtual Instructor Led Training (VILT).

Is CE Solutions considered Instructor Based?

CE Solutions is classified as “Instructor Based” by the California EMS Authority.

California accepts CE Solutions’ continuing education program and CE Solutions is a California CE Provider #94-4601. You may obtain your continuing education and recertify using CE Solutions.

CE Solutions provides access to an instructor for California members 24/7 via email, telephone, instant messenger and fax to answer questions, provide clarification, provide feedback, address concerns, etc and for California, is classified as instructor based continuing education.

For the National Registry CE Solutions Self-Paced On-Demand is categorized as F3 Distributive Education and CE Solutions Virtual Instructor Led Training (VILT) is categorized as F5.

What are the CEU requirements for Texas recertification?

You can view the Texas DSHS minimum content areas required for recertification by clicking on this Texas CEU Requirements link.

What topics do I need to take for California?

As of July 1, 2019, All California EMTs are required to complete a one-time mandatory training for Epinephrine Auto Injector, Naloxone, and Glucometer Usage.  A Completion Certificate for this training must be sent in with the re-cert application. CE Solutions offers an Epinephrine Auto Injector, Naloxone, and Glucometer Usage course which can be purchased as a stand alone course for $35.

California does not have any other specific topics, however you should utilize continuing education that is specific to your certification. For example, if you are renewing your EMS certification, you should use EMS CE only. Do not attempt to use Fire, Hazmat or Risk Management CE to renew your EMS certification.

California accepts CE Solutions’ continuing education program and CE Solutions is a California CE Provider #94-4601. You may obtain your continuing education and recertify using CE Solutions.

Some counties in California are only accepting 8 CEUs per day. It is your responsibility to determine how many hours you are actually allowed.

What can I use for electives or flexible content?

You can use any EMS topic as an elective. For example, if you are required to obtain 12 CEUs of trauma, any CEUs above and beyond the 12 CEUs of trauma you earn will be counted as electives. Please choose any EMS topic from any EMS category to earn additional EMS elective CEUs.

Are there limitations on the Unlimited Program?

The unlimited program allows you unlimited access to the program for your subscription period. You may obtain up to 12 CEUs per 24 hour period.

Most licensing authorities accept up to 12 hours CEUs per 24 hour period, however some counties in California are only accepting 8 CEUs per day. It is your responsibility to determine how many hours you are actually allowed.

How many CEUs can I take per day?

You are allowed to earn up to 12 CEUs per 24-hour period. Most state, local and national licensing entities will accept a maximum of 12 credits hours per day, however some counties in California are only accepting 8 CEUs per day. It is your responsibility to determine how many hours you are actually allowed.

For your protection, our system is designed to prevent you from earning more than the allowed 12 CEUs per day.

Keep in mind that each licensing entity has its own rules and regulations and the CEU limitation will vary from entity to entity.

Does CE Solutions send my certificates to the state?

Most states require that you submit an application for renewal and require your signature certifying that you do in fact have proof of CE documentation.

Does CE Solutions send me a certificate?

You will receive your certificates immediately via your online history file. The certificates are stored online so you will have access to printing a copy anytime.

How do I print a certificate?

Every certificate you receive is stored in your history file and may be accessed by clicking on the “Reports” menu item and then selecting “History”.

Generate a report dependent on your date range or filters and then click on the View/Print link to display a print ready copy of your certificate. All you need to do then is print the page as you would print any other webpage.

In order for the history page to display correctly, please verify you have the date range set correctly. The history page will not display any courses taken outside of the date range you have set.

What if I fail a test?

You can review the material and re-take the exam after a 1 hour waiting period.

Can I stop and exit during a test?

You may stop and leave the program at anytime. Your score for the exam will not be logged until you click on the grade exam button.

How soon can I take a course again after passing it?

You may retake any CEU module after 12 months of successfully passing the module. Your course library will automatically update the date passed when you successfully retake the module. You should only use a CEU module once per recertification cycle.

When I try to take an exam, the system tells me that I must wait a specific amount of time.

The exam clock is based on a true 24 hour rotation cycle. For example, If you took 12 CEUs yesterday and the first CEU you earned was at 5PM, you must wait until 5PM today to take the next exam.

Think of it as a “24-hour Merry-Go-Round” with only 12 seats. Every time a CEU is earned, a seat is occupied for 24 hours by that CEU.

After being on the amusement ride for 24 hours the CEU must leave and therefore a seat becomes available for the next exam.

Do I have to wait before taking an exam?

Yes, Most states require participants to spend a minimum amount of time on each CE course before being allowed to receive credit. To comply with this requirement, we (and all other online CE providers) are required to place timers on each course. We realize that some students may read faster than the timer will permit you to advance, but regulations prohibit us from changing this function.

Failing to participate fully in the course is not only doing a disservice to you, but it could also be harming those who depend upon you.

After attending a course when can I take the exam?

Exams for the live courses are available 30 minutes after the end of each course and the exams for the distributive education are ready immediately after spending the required time on the course content.

You have up to 21 days to pass the live or self-paced on-demand exam. After 21 days, you must re-attend the course in order to take the exam.

Does CE Solutions offer Hazardous Materials Technician Level CEUs?

CE Solutions currently offers both, Awareness Level Hazmat and Hazardous Materials Technician Level CEUs.

Anyone holding a Hazardous Materials Technician certification must obtain eight hours of technician-level CE each year.

My history or progress monitor is not displaying all of my CEUs.

In order for the history page or progress monitor to display correctly please verify you have the date range set correctly. The history page and progress monitor will not display any courses taken outside of the date range you have set.

After setting the correct dates, you will need to enter the correct amount of CEUs in each category that you wish to track.

The final step is to save your information by selecting “Save Settings” near the bottom of the page.

I passed a course in the past but now it is not showing that I took the course.

What you are looking at is the course library, which may change, as courses are revised or deleted.

For example, from the time you passed a certain course until today, that course may have been revised and issued a new course ID number.

The area that you should be looking at is your history, as it will not change once you have completed a course.

What is included in the unlimited program?

Unlimited immediate 24/7 access to our the general Fire and EMS Self-Paced On-Demand F3 course library including mobile access. Printable and downloadable lectures or download and listen in podcast format. Complete access to entire CEU history, receive certificates immediatly after successfully passing each course and our “Top-Shelf” Member Support.

What is meant by 1 Year 24 CEU Program?

The 1 Year 24 CEU Program allows you access to 24 CEU credits for up to 1 year. Your account will expire when you receive 24 CEU credits OR at the end of 1 year, whichever situation comes first. If you need more than 24 CEU credits you should choose the unlimited program.

How long is the subscription period?

All subscriptions other than the 2 Year Unlimited Program allow you access for up to 1 year OR until you have completed all the topics in the specific library.

If you have purchased a 1 Year 24 CEU Program your account will expire when you receive 24 CEU credits OR at the end of 1 year, whichever situation comes first.

How long will it take me to complete my hours?

Each CE course varies in the amount of credit awarded and is equal to clock time. For example,  two CE’s equals two hours clock time.  All CE courses utilize a timer to ensure the student is spending the allotted time before receiving credit.

Failing to participate fully in the course is not only doing a disservice to you, but it could also be harming those who depend upon you.

How do I request a refund?

In order for us to process your refund please visit the following link:

https://www.ems-ce.com/refund-request/

Qualifications for a refund include: A completed refund request form MUST be received within 7 days of original purchase. Certificates must NOT have been issued, and/or live classes NOT attended for any duration, and course must NOT have been accessed. Refunds are subject to an administrative fee of 10%. Please see our Terms and Conditions for details.

If your account does not qualify for a refund, please do not submit a refund request. Refund processing may take up to 14 business days.

How do I change my name in my account?

In order to change your name, please provide a copy of the legal documentation showing the change from-to. The following are the only
documents we accept for name changes:

  • A Marriage License
  • Divorce Decree
  • Court ordered name change

You may email the documentation to: support@ems-ce.com Once the change is made, the new name will appear on all certificates.

What forms of payment do you accept?

For individual accounts, we accept all major credit cards (VISA, MasterCard, American Express, and Discover) as well as PayPal. We also accept checks and money orders; those can be mailed to the following address:

CE Solutions
320 Southland Drive
Burnet,TX  78611

For Department accounts we accept purchase orders and departments checks. If you would like to pay your department invoice with a credit card please contact us at 512-715-9333.

W-9 Document

You may download our W-9 document here.

Why is there a course timer?

Most states require participants to spend a minimum amount of time on each CE course before being allowed to receive credit. To comply with this requirement, we (and all other online CE providers) are required to place attendance timers on each course. We realize that some students may read faster than the timer will permit you to advance, but regulations prohibit us from changing this function.

The course timer counts down when the course page is open and in focus. The timer will pause if you navigate away from the course page and will resume when you return to the course page. The timer only works when a single course open. The timer will pause if your phone or computer goes into standby or sleep mode.

Circumstances that may cause the timer to pause:
  1. More than one course/browser open. For the timer to count down, you must be on the course page the entire required time. You must have only one course open at a time. If you open more than one, the timer stops for both.
  2. Inactivity-the page cannot sit idle or go into sleep mode. If listening to the podcast, your screen must remain active. If on a cell phone, your device cannot go into sleep mode. All of these instances will cause the timer to pause.
  3. Loss of internet connectivity.
Suggestions to try:
  1. Open a single course and keep that tab in focus.
  2. Make sure cookies is enabled.
  3. Try a different browser or devices. We suggest Chrome.

If you still have difficulty, please send us a message through your student area. When writing to us, please tell us what device you are using, what browser, and if you are using the podcast so we can try to re-create your issue.

Keep in mind that we will attempt to duplicate your issue, but if the issue is not on our end, we cannot troubleshoot your personal device.

Summary

The timer will pause if you navigate away from the course page and will resume when you return to the course page.

NREMT FAQs

Is CE Solutions accepted by the NREMT?

Absolutely! CE Solutions is an NREMT accepted CE provider and has been since 1998. The NREMT accepts continuing education that is State or CAPCE approved. CE Solutions is State approved and accredited by multiple State EMS Divisions including:

  1. Texas Department of State Health Services CE Provider #101129
  2. The California Emergency Medical Services Authority CE Provider #94-4601.
  3. Texas Commission on Fire Protection

Can I receive all of my NREMT CE hours from CE Solutions?

Yes, However you MUST select our NREMT NCCP NREMT Program, which combines F5 Virtual Instructor Led Training (VILT) and F3 Distributive Education that meets NCCP hours requirements for both the National and State/Local Components for the NREMT. Online VILT (F5) hours are counted the same as In-Person hours towards these requirements. Because the VILT portion is completed using “real-time” instructor-to-student interaction, there is no need to physically attend class in order to recertify.

Selecting the Self-Paced On-Demand Continuing Education Program (F3 Distributive Education), you are limited in the amount of CE hours the NREMT accepts.

NREMT EMT Recertification Program

Our NREMT EMT Recertification Program, which combines F5 Virtual Instructor Led Training (VILT) and F3 Distributive Education that meets the NREMT NCCP 40 CE hour recertification requirements for the National, State/Local and Individual Components.

NREMT Paramedic Recertification Program

Our NREMT Paramedic Recertification Program, which combines F5 Virtual Instructor Led Training (VILT) and F3 Distributive Education that meets the NREMT NCCP 60 CE hour recertification requirements for the National, State/Local and Individual Components.

Which program do I need to purchase for NREMT recertification?

You MUST select our NREMT Recertification Program, which combines F5 Virtual Instructor Led Training (VILT) and F3 Distributive Education that meets NCCP hours requirements for both the National and State/Local Components for the NREMT. Online VILT (F5) hours are counted the same as In-Person hours towards these requirements.

Selecting the Self-Paced On-Demand Continuing Education Program (F3 Distributive Education), will NOT satisfy all of the continuing education recertification requirements for the NREMT.

What does the NREMT accept as valid continuing education?

The NREMT accepts continuing education that has received official approval through a State EMS office. Continuing education topics may include subject matter contained within the National Scope of Practice as well as other subject matter specifically related to the emergency medical care of patients. Continuing education may be obtained through a variety of delivery methods including didactic sessions, practical drills, workshops, EMS conferences, and distributive education.

Do the CEUs need to be CAPCE or CECBEMS approved?

No, The NREMT accepts official state approved continuing education. CE Solutions is approved by multiple state EMS offices.

What category (F1, F2, F3 or F5) does CE Solutions courses fall under for the NREMT?

CE Solutions offers F3 Distributive and F5 Virtual Instructor Led Training (VILT).

F1: One time live event, such as a Conference.

F2: Live event taught multiple times, such as in-person instruction (ACLS, or a CE class).

F3: Distributed education, a method of instruction that relies primarily on indirect communication between students and teachers, including internet or other electronic-based delivery, teleconferencing, or correspondence.

F5: (VILT) Virtual Instructor Led Training.

Can I use the same CEUs for National Registry and for my state re-certification?

Yes, you may report the same CEUs you receive to multiple agencies like a state EMS and the NREMT.

How many CEUs can I take per day?

You are allowed to earn up to 12 CEUs per 24-hour period. Most state, local and national licensing entities will accept a maximum of 12 credits hours per day, however some counties in California are only accepting 8 CEUs per day. It is your responsibility to determine how many hours you are actually allowed.

For your protection, our system is designed to prevent you from earning more than the allowed 12 CEUs per day.

Keep in mind that each licensing entity has its own rules and regulations and the CEU limitation will vary from entity to entity.

Do I have to take courses in any particular order?

No, courses can be taken in any order.

Does CE Solutions submit my course completion records to the National Registry?

No, The NREMT does not allow us to submit them directly. You can upload your CEUs to the NREMT by logging into your NREMT account.

Where can I get the other information regarding my NREMT re-certification?

Most, if not all of your NREMT recertification questions can be found at the NREMT website.

How do I access the VILT Classroom?

How do I enter my CE Solutions Continuing Education Credits into the NREMT website?

How CE Solutions’ VILT Classroom Works

  1. Register for the appropriate NREMT Recertification Program.
  2. Navigate to the NREMT Recertification Category.
  3. Choose any F5 Course from the course library.
  4. Select a live course date that is compatible with your schedule and click on the “Register for Course” button.
  5. Return to course page up to 30 minutes prior to the start of the scheduled start time and click on the “Join Course” button.
  6. Participate in the live course by interacting with your instructor and classmates via the chat pod, polls, surveys and discussions.
  7. After completion of the course, return to the course page and click on “Start Exam Now”.
  8. Certificates are issued and saved in your history file after passing the exam.
  9. Repeat.

After attending a live course when can I take the exam?

Exams for the live courses are available 30 minutes after the end of each course, if you have attended the course for the full two hours. You have up to 21 days to pass the exam. After 21 days, you must re-attend the course in order to take the exam.

My VILT exam did not open, what can I do?

If you were active in the the course for the full two hours, we can assign this to an instructor to view the archived video of the class. As you can imagine, this can take some time. If it is determined that you were active the entire class, the instructor will activate your test. If the timer is correct based on the viewed video and you were not present or active the entire time, you will be billed $25.00 for that research time, which must be paid before continuing on with the course.

You will not be charged if you are shown to be active in the classroom for the entire class period.

Reviews are available Monday-Thursday during our normal business hours. To request a manual attendance review and audit of the live VILT course, please complete this form to begin the process. Please allow up to 1 business day for review of the archived video and the test to be opened.

    By clicking Send, I agree that if the timer is correct based on the archived video and I was not present or active, I will be billed $25 for research time.

    Reasons for the course timer to stop:

    1. Slow or unstable internet connection
    2. Leaving the classroom
    3. Using multiple devices simultaneously
    4. Non-active in the classroom discussions – being removed from the class for inactivity, non-responsiveness or no participation

    Texas Jurisprudence FAQs

    What is the Texas Jurisprudence Exam?

    An EMS jurisprudence examination is a CE course covering information about Texas EMS Laws and Rules. The EMS jurisprudence examination is offered by CE Solutions at a cost of $25.00 for 1 year access.

    Does CE Solutions Offer The Texas Jurisprudence Course?

    Yes, our course meets the requirements of the Texas Department of State Health Services (DSHS) Jurisprudence exam for EMS personnel. There are two parts to the Jurisprudence exam. Parts 1 and 2 must be completed for credit.

    The Jurisprudence exam is required by DSHS for all certified and licensed EMS ECAs, AEMTs, EMTs and Paramedics and for all EMS students graduating after September 1, 2017.

    When Did This Rule Become a Requirement?

    The Texas DSHS requires all certified or licensed personnel of any level to take a Jurisprudence Exam prior to recertifying, beginning September 1, 2017. The DSHS also requires all EMS departments / EMS providers to assure that every certified or licensed employee or volunteer has taken the Jurisprudence Exam, before they may recertify their Provider License.

    Can I Recertify Without Taking the Jurisprudence Exam?

    No, beginning September 1, 2017, ALL Texas EMS providers are required to take the Jurisprudence Exam before applying for recertification.

    How Often Do I Need to Take the Jurisprudence Exam?

    The Texas DSHS requires all certified or licensed personnel of any level to take a Jurisprudence Exam prior to each recertification period.

    Can I register for ONLY the Texas EMS Jurisprudence Course?

    Yes, you may CLICK HERE to register for only the Texas EMS Jurisprudence Course

    Fire CE FAQs

    How many hours of continuing education do I have to complete?

    Texas:

    You must complete a minimum of 20 hours of fire level 1 or level 2 continuing education or a combination of the two levels to renew your TCFP certification.
    Additionally:

    • If you have a Wildland certificate, you must complete four hours of wildland-specific CE. The four hours can be counted toward your minimum 20-hour requirement.
    • If you have a Hazmat Technician certificate, you must complete an additional eight hours of Hazmat Technician Level CE, for a total of 28 hours.
    • https://www.tcfp.texas.gov/support/faq-renewals

    Ohio:

    54 CE hours – Continuing education training shall be related to the fire service and approved by the applicant’s fire chief or program director of a chartered program. https://www.ems.ohio.gov/links/ems_CErequirementsFire.pdf

    How many CE hours do I need for TCFP Hazardous Materials Technician Certification

    Anyone holding a Hazardous Materials Technician certification must obtain eight hours of technician-level CE each year in addition to the 20 hours of CE requirement.

    Do I need level 1 or 2 training?

    If you are audited, you must provide documentation of a minimum 20 hours of CE. These hours may be completed in either level 1 or 2 training, or a combination of the two types.

    There are two types of continuing education. Individual certificate holders can document either “Level 1,” “Level 2” or a combination of the two.

    • “Level 1” is training that repeats course material from the basic curriculum in which you hold your certification. The commission only allow four hours of “Level 1” training in any one subject, so you would have to document a minimum of five subjects. (Fire departments that provide this kind of training can issue you a Form TCFP-010, Continuing Education Documentation Form or a “certificate of completion” to help you document your hours.) Copies of “certificates of completion” from websites or certified training facilities are also acceptable. The “certificate of completion” must have the name and signature of the commission-certified instructor who taught the class. Keep your documentation! You will NOT submit your documentation when you renew, but the commission may ask you to provide the documentation at any time.

      Please refer to the appropriate chapter of the Certification Curriculum Manual to find the list of Level 1 subjects for the certification(s) you hold.

    • “Level 2” is training to develop new skills. Examples of “Level 2” training are National Fire Academy (NFA) courses, fire service-related seminars, or college courses in fire science. Keep copies of any “certificates of completion” you receive from these courses to document your “Level 2” training. (Copies of official college transcripts are acceptable documentation of college courses in fire science.)

    What is the Difference Between TCFP Paid and Individual Renewal?

    Paid Renewal

    If you are employed by a commission regulated entity, your employer is responsible for your renewal. Your department will keep your continuing education records and pay your renewal fees.

    Individual Renewal

    If you are not employed by a regulated entity, you are responsible for documenting your CE and paying your renewal fees. Do NOT send the TCFP your CE records. Keep your CE documentation on file and be prepared to submit it to TCFP when you are audited via e-mail during the year (up to three years following renewal).

    What happens if I let my certificate expire?

    If your certificate has been expired for less than one year, you can renew it by logging into FIDO and paying any applicable fees. Remember to keep your CE documentation, as it may be subject to a commission audit.

    How long do I have until I cannot renew my certification?

    If your certificate remains expired for one year or longer, you will have to re-test before you can re-apply for certification. Please contact the commission’s testing section at (512) 936-3811 for more information on retesting.

    If you were “called up” or “activated to military service” during the renewal period, you can renew your certificate even if it has been expired for more than one year. We will require you to submit a copy of your activation orders along with one renewal fee. Please contact the certification section at (512) 936-3828 for assistance.

    What are the CE Requirements for Head of a Fire Department

    A minimum of twenty hours of continuing education in addition to the continuing education requirements in §441.5 (relating to Requirements) will be required for personnel certified as head of a fire department and who are appointed as head of a department.

    The twenty hours of Head of Department continuing education shall include:

    1. Ten hours in emergency operations subjects; and
    2. Ten hours in fire administration subjects. These subjects may include emergency management, leadership, budget and finance, labor relations, human resources and personnel management, collective bargaining, conflict resolution, organizational and strategic planning, community relations and public education, intergovernmental relations, and personnel health, safety and wellness.

    State Resource Center

    NREMT Resource Center